One of the most common requests I get over at Fiverr is to do generic IVR templates. These are usually pretty simple and fairly repetitive scripts, going "Thank you for calling us" and/or "we are experiencing a high call volume" kind of things.
So on Gumroad, I created a ready-to-use downloadable pack of common IVR greetings and phrases that can be customised in most audio software. These are MP3s (which is the most common file format I get requested for) and covers the following lines:
Common items in two languages – BM and English
Each file contains the following in their respective folders:
Numbers: A count of numbers from 1 to 12, with an extra "thirty" mentioned. For the Malay version, it also includes pagi, petang, tengah hari, malam and the word pukul.
Days: This is simply a reading of days of the week from Mondays to Sundays. It also includes the mention of AM/PM for editors to include where it’s needed.
English IVR script
Phrases spoken:
- Thank you for calling us
- Thank you for calling (this one is for businesses that want to put their own name at the end of the greeting)
- Please note that your call may be recorded for quality and training purposes.
- We are currently experiencing heavy traffic.
- You can contact us via our website at (this particular option is actually becoming more popular – I’m seeing quite a few scripts that ask for the website name to be read)
- Our phone lines operate from [blank] to [blank] (this is integrated with the next section)
- For English press
Malay IVR script
Phrases spoken
- Terima kasih kerana memanggil kami
- Terima kasih kerana menghubungi
- Panggilan anda akan dirakam untuk penilaian prestasi dan latihan.
- Kami sedang menghadapi jumlah panggilan yang tinggi.
- Anda juga boleh menghubungi kami melalui laman web di
- Untuk Bahasa Malaysia, tekan
- Kami beroperasi dari ______ ke
You can purchase this from a minimum of USD5 via Gumroad below!